Class introduction

In the midst of a flood of services and an increasing number of customer contact channels Optimized Customer Experience (Optimized Customer Experience) must be a prerequisite for service success. To this end, CX planners must be able to analyze and respond to problems that occur at each stage of use of the service in advance, and perform various actions to eliminate factors that adversely affect the customer experience.

This class provides a clear insight into customer experience for everyone who wants to create a good service and customer experience, such as a simple CS manager, an incumbent CX planner, and a leader planning to build a CX team in a company. There isn't always a right choice for a CX strategy. There are only choices that make it right. Competencies and mindsets required for CX plannersI'll share what it is with all of the classes.

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Course effect

You can learn service operation policy planning know-how that customers are impressed with.
You can learn know-how to maximize the efficiency of outsourcing customer center operations
You can learn VOC analysis know-how based on practical data.

Recommended target

CS industry workers who dream of a career transition as a CX planner
Practitioners and team leaders who must establish a CX team and design all work areas from the beginning
Job preparedness students dreaming of a career in service planning and CX planning

What makes this class special

Practical class that will be your LAN line shooter

Aimed at the easiest course to understand CX planningI will. It is not an abstract lecture centered on theory, a course that only CX staff can understand, but a course that can be taken regardless of rank or year. Data-oriented, from how to set CX success indicators to how to set KPI indicators for each VOC level Provide practical references necessary for CX planningI will. In addition, based on various offline lecture experiences, I included the concerns of business CX planners and career development directions in the class, so you will be able to get hints about the direction of my career from newcomers to business owners.

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▲ Examples of KPI indicators for each VOC level

This class is based on the winner of the Brunch Book AI Class Project.

✏️ Winner of the AI Class Brunch Book Project by Beyond Eyes

🌐 https://brunch.co.kr/brunchbook/guideforcx

A senior's secret to working at CX! Customer Experience Practice Guide for Young CX Planners

A senior's secret to working at CX! Customer Experience Practice Guide for Young CX Planners