Do you know the “Information Collection Conversation Method”?

Have you ever asked a friend who is good at overseas direct sales for his secrets?

Or did you ask your colleague next to you for an Excel command today?

Or didn't you struggle to figure out why your spunky lover spilled out?

If so, all of you already Data collection conversationYou are doing it. And being able to do these conversations better scientific researchWhat would you like to hear, or would you like to learn?

Most conversations Obtaining information from the other partyIt is aimed at (partially). This act of obtaining information through words between people is called an “information gathering conversation.” Typical examples include what is called an interview, asking questions to a colleague or senior during work, and understanding the customer's needs while having a conversation with the customer.

This kind of conversation What you do well and what you can't doThere may be this. How much more valuable information was obtained with less effortYou can rate this conversation with And quite a lot of research has been accumulated on this.

Learn how to gather information and talk to get the information you want more easily!

Why should I learn how to gather information and talk?

Let's take an interview or an interview as an example. It's a conversation where you ask and answer questions. Here, the interviewer is the person asking the question, and the interviewee is the one who answers it. I've written down the things I usually recommend when doing something like this below. Here, maybe through research If anything turns out to be false Can you match it?

1. It's good to ask questions that are as clear as possible.
2. At the same time, an interview with many questions is a good interview, and it's not good if there are few questions.
3. It's good if the interviewee answered right away during the interview.
4. It's good if the interviewee felt comfortable during the interview.
5. It's a good idea to prepare all questions in advance as possible.
6. It's important to ask why.
7. It's good if the interviewer looks good at the interview.
8. The interviewer must read the entire interview.
9. If possible, listen to the interviewee's thoughts and opinions as much as possible.

actually All of the above tips are falseIt's. It has no effect or, conversely, has a negative effect. In other words, If you don't do it, you may get bad resultsIt means. So following public advice can be dangerous. Just like referring to scientific evidence for your own health The scientific basis for conversationmay be helpful.

Let's elicit the answers you want through the information-gathering conversation method!

Information gathering conversation methods are based on the basis of psychological counseling, cognitive psychology, criminal investigation, naturalistic decision making, psycholinguistics, and expertise research.

• Our superstitions about conversation
• How to build trust in conversations
• How to more accurately empathize with the other person's heart
• How to help your partner remember the past more and more accurately
• How to draw out your opponent's tacit knowledge and cognitive strategy
• How to bring out the other person's unconscious family, etc.

By learning how to have a better conversation, Confidence in conversation in various situationsLet's cultivate it! And about here By building trust with the other party You can increase your partner's satisfaction with the conversation. What I finally wanted from my partner within a short period of time (or I never imagined) You'll be able to get important information.

If these things are possible, you'll be able to grow much faster than others when it comes to work. Furthermore, conversation patterns in everyday life will also change.

Who are the instructors?

Kim Chang-joon is currently the CEO of Agile Consulting and has been working to help various large companies, startups, and government agencies grow since 1999. In the process, I have conducted several consulting, research, and training related to information gathering and conversation methods. I have worked on projects with UX consulting firms, management consulting firms, military units, and telecommunications company call centers. In 2019, I published a book called <Growing Up Together>.

We have expertise in expertise research (expertise research), motivational interviewing (motivational interviewing), cognitive task analysis (cognitive task analysis), and mediation (mediation).